Unable to submit request due to temporary service unavailability. Please try again later.

To resolve the 500 Internal Server Error in the Google API or Apigee, you can follow these steps:

General Troubleshooting

• Determine the Source of the Error: Use the Trace tool or logs to identify whether the error is originating from an Edge policy or the backend server.

• Check Backend Server: Make a direct call to the backend server to verify if the error persists, and review the backend server logs for detailed error messages.

• Review Policies: Check for any execution errors in policies such as Service Callout or Extract Variables policies within the API proxy.

Specific Actions

• Validate Backend Server Configuration: Ensure the backend server URL and credentials are correct and that the resource is available.

• Check for Temporary Unavailability: Verify if the service is undergoing maintenance or experiencing high load.

• Enable Debug Mode: Enable debug mode on the backend server to get more detailed error information.

• Contact Support: If the issue persists, gather diagnostic information and contact Apigee Support or relevant support channels.

Additional Measures

• Retry Requests: Implement retry mechanisms with appropriate delays to handle intermittent errors.

• Monitor Logs: Regularly monitor API Monitoring, NGINX Access Logs, or Message Processor logs for any clues about the error.

• Update and Maintain: Ensure all components, including policies and backend servers, are up-to-date and properly configured.