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Portkey’s enterprise pricing is designed to scale with your organization’s AI ambitions while providing predictable costs and negotiable terms. Our Enterprise plan offers advanced security configurations, dedicated support, and customized infrastructure designed for high-volume production deployments.

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Why Enterprises Choose Portkey

For Scale & Performance

▪️ Processing billions of requests▪️ Need Five 9s reliability▪️ Routing to private LLMs▪️ Building for multiple partner teams and departments

For Security & Compliance

▪️ SOC2, ISO27001, GDPR, HIPAA▪️ VPC/Airgapped deployment▪️ PII anonymization▪️ Granular RBAC with FinOps

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Pricing Structure

Your Portkey pricing is a combination of four core elements:

1. Deployment Pattern

Choose SaaS, Hybrid, or Airgapped based on your data and infrastructure requirements.

2. Gateway Deployments

Specify the number of production gateway deployments for Hybrid or Airgapped.

3. Gateway Request Volume

Number of requests sent through the Gateway, for SaaS or Hybrid.

4. Support Level

Select Standard (business hours) or Premium (24/7/365) support.

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1. Deployment Pattern

Your deployment model is the biggest factor in determining your base price and cost structure. We offer three patterns to fit any enterprise architecture.

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Portkey-Managed Enterprise SaaS

A fully-managed solution on Portkey’s secure cloud infrastructure with enterprise-grade features and dedicated resources.Ideal for: Organizations seeking enterprise capabilities without the operational overhead of self-hosting.Key Features:
  • Isolated cluster exclusively for your organization’s data
  • Dedicated infrastructure for optimal performance
  • Complete suite of enterprise features (RBAC, SSO, audit logs)
  • Guaranteed SLAs with priority support
  • SOC2, ISO27001, GDPR, and HIPAA compliant

Benefits:
  • Faster implementation timeline (1-2 weeks)
  • No infrastructure management required
  • Automatic updates and scaling
  • Reduced operational costs
  • Predictable pricing model
All enterprise deployment options include comprehensive security features such as SOC2, ISO27001, GDPR, and HIPAA compliance certifications, PII anonymization, custom data retention policies, and encryption at rest and in transit.

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2. Production Gateway Deployments

Only relevant for Hybrid and Air-gapped deployments.
This lever allows you to align costs with the breadth of your implementation. Your base enterprise license includes one (1) production gateway deployment. You can add more licenses for additional deployments, such as for different business units, cloud providers, or geographic regions.
ScenarioLicences required
Single cloud / single region1
Multi‑cloud (AWS + Azure)2
Separate BU with own budgets1 per BU
Disaster‑recovery region hot‑standby1 (counts as production)
Unlimited dev/staging gateways are always included at no cost. You can also scale up or out — unlimited horizontal and vertical scaling is available for every deployment. Additional Production Deployments: Each additional production gateway is charged separately
• Multi-cloud deployments (AWS + Azure + GCP)
• Geographic distribution (US + EU + APAC)
• Isolated business unit deployments
• Dedicated customer environments
• Unlimited dev/staging gateways on each license
• No additional charges for non-production use
• Full feature parity with production

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3. Gateway Request Volume

This lever applies to SaaS and Hybrid deployments only. Airgapped deployments have unlimited, unmetered usage.

Included Monthly Usage

All SaaS and Hybrid contracts include a generous baseline of monthly requests, custom-tailored to your organization’s needs and projected volume.

Predictable Overage Pricing

If you exceed your included tier, additional requests are billed at a transparent, pre-negotiated rate. No hidden fees or surprise spikes.

Scales With Your Adoption

Pricing grows with your actual AI usage. As your LLM adoption increases, enjoy volume discounts and pay only for what you use.

Unlimited for Airgapped

On fully airgapped deployments, Portkey does not meter or charge for requests—run as many as you need with zero usage-based costs.

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4. Support Level

Standard Support

  • Coverage: Business hours (9-5 local)
  • SLA: < 24 hour response
  • Pricing: Included

Enterprise Support

  • Coverage: 24/7/365
  • SLA: Custom
  • Pricing: Custom

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Next Steps

1

Internal Alignment

Use this guide to align with your:
  • Security team (deployment model)
  • Finance team (budget approval)
  • Engineering team (technical requirements)
2

Requirements Gathering

Prepare these details:
  • Chosen deployment pattern
  • Expected monthly request volume
  • Number of production gateway deployments
  • Compliance requirements
  • Support expectations
3

Executive Proposal

Request a customized executive proposal including:
  • Tailored pricing based on your volumes
  • Implementation timeline
  • Success metrics and KPIs
  • Reference customer case studies

Schedule Pricing Discussion

Book a 30-minute call to discuss custom pricing for your organization

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Appendix: Frequently Asked Questions

For SaaS and Hybrid deployments, we charge based on API requests through the gateway:
  • Measured monthly
  • Tiered pricing with volume discounts
  • Predictable with usage alerts and caps available
  • Air-gapped deployments have NO usage-based fees
Absolutely. Many enterprises start with:
  • Single gateway deployment
  • Standard support
  • SaaS model for POC Then migrate to Hybrid/Air-gapped with multiple gateways as they scale.
  • Core Portkey application
  • Regular updates and patches
  • Basic monitoring and analytics
  • Standard integrations
  • Documentation and knowledge base
We offer:
  • Annual pricing locks
  • Quarterly true-ups for usage
  • Predictable pricing models
  • Budget alerts and controls
This pricing guide is for internal use and planning purposes. Final pricing will be formalized in a commercial proposal from Portkey.
Last modified on March 27, 2026