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Despite your best troubleshooting efforts and our own testing efforts, there may be times when you come across an issue that isn’t resolved. Reach out to the Portkey team below and we should get back to you as soon as possible:

Email

support@portkey.ai

Discord Server

#support channel

Open Source Gateway

Issue board

Enterprise Customers

Directly reachout via Slack Connect
To help address your issue swiftly and accurately, please gather as much of the following information as possible:
  • Description of the issue: Include any error messages you are seeing and describe the behavior you’re experiencing and how it differs from your expectations.
  • Steps to reproduce the issue: Provide clear steps on how we can reproduce the issue on our end.
  • Code Samples: If possible, share code snippets that are causing the error. Ensure you’ve removed any sensitive data before sharing.
  • Request and Response Data: If applicable, include the request you’re making and the response you’re receiving. Ensure any sensitive data is redacted.
  • Screenshots or Screen Recordings: Visuals can help us understand and diagnose issues faster. If possible, include screenshots or screen recordings.
  • Environment Details: Share details about your environment. For example, are you using a specific programming language or library? What’s the version? Are you seeing the issue in all environments (development, production, etc.)?

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Last modified on August 3, 2026